Distance Sales Terms and Conditions
Distance Selling Terms and Conditions
Last updated: 02.05.2026
These Distance Selling Terms and Conditions explain the fundamental sales, payment, delivery, right of withdrawal, and customer information terms applicable to purchases made through the kleinekosmos.com website, operated by Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları.
By placing an order on our website, the customer is deemed to have read and accepted these terms before completing their order.
1. Seller Information
Seller:
Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları
Website:
kleinekosmos.com
Email:
kosmopedagogie@gmail.com
Address:
Sint-Bernardsesteenweg 445 bus
C201
2660 Antwerpen
België
Company / ondernemingsnummer:
1027.037.087
2. Scope
These terms apply to physical books, workbooks, coloring books, educational materials, and any digital products purchased through our website.
Descriptions, prices, delivery information, and special conditions stated on the product pages are part of these terms.
3. Product Information
The main features of our products are specified on the product pages. Product descriptions may include age group, language, number of pages, content type, cover information, and any special usage instructions.
Product images are for illustrative purposes. Minor visual differences may occur due to printing, screen color, lighting, and production conditions.
4. Prices
Prices shown on our website are in Euros.
Whether VAT is included in the prices is specified on the product and payment page. Shipping costs may be calculated separately during the payment process, depending on the delivery address, number of products, and package weight.
Before completing the order, the customer will see the total product price, any shipping fees, and the total amount to be paid.
5. Order Placement
An order is placed when the customer adds products to the cart and completes the payment process.
After the order is received, an order confirmation may be sent to the customer via email. This confirmation indicates that the order details have been recorded.
The seller reserves the right to cancel the order or contact the customer for valid reasons such as technical errors, insufficient stock, incorrect pricing, or payment issues.
6. Payment
Payments are made using secure payment methods offered on our website.
Payment processing is carried out through the Shopify infrastructure and/or payment service providers. Your card information is not stored directly by us.
7. Delivery
Orders are prepared after payment is completed and shipped as soon as possible.
Order preparation time is typically 1-3 business days. This period may be extended during busy seasons, campaign periods, or for special print products.
Delivery time may vary depending on the destination country, courier company, and delivery address.
The customer is responsible for providing correct and complete delivery address information when placing an order. The customer is responsible for delays caused by incomplete or incorrect address details.
8. Shipping Cost
Shipping cost is displayed to the customer on the payment page before the order is completed.
Shipping cost may vary depending on the destination country, number of products, package weight, and selected shipping method.
9. Right of Withdrawal
Customers may exercise their right of withdrawal for physical products purchased from our online store within 14 days from the date of receipt of the product.
Customers wishing to exercise their right of withdrawal must contact us in writing within this period.
Email for right of withdrawal:
[insert your email address here]
When exercising the right of withdrawal, the customer must state the order number, full name, and the product they wish to return.
10. Return Conditions
The product to be returned must be unused, undamaged, untainted, and in a condition suitable for resale.
For books, workbooks, coloring books, or similar printed products; returns may not be accepted if the product is worn, scratched, written on, stained, or used.
After notifying their right of withdrawal, the customer must return the product to the seller within a reasonable timeframe.
11. Return Shipping Cost
For returns made under the right of withdrawal, the return shipping cost is borne by the customer.
After the product reaches us, it will be inspected. If the product is in suitable condition, the product price will be refunded to the customer.
Shipping costs paid during the initial shipment and shipping expenses during the return process will be evaluated within the framework of applicable legislation and order conditions.
12. Damaged, Missing, or Incorrect Product
If your order arrived damaged, missing items, or as the wrong product, please contact us as soon as possible after delivery.
Including the following information in your message will expedite the process:
• Order number
• Full name
• Brief description of the problem
• Photos of the product and packaging
After the necessary inspection, an appropriate solution will be provided.
13. Digital Products
For e-books, downloadable files, PDFs, or digital content; the right of withdrawal may be limited once download, access, or usage has begun.
Special conditions for digital products are separately specified on the relevant product page.
14. Personalized Products
The right of withdrawal may not apply to products specially prepared for the customer, personalized with a name, printed as a special order, or customized.
15. Warranty and Legal Rights
The customer's legal rights arising from applicable consumer legislation are reserved.
If you believe there is a problem with the product due to manufacturing or delivery, you can contact us.
16. Responsibility
The seller makes reasonable efforts to carefully prepare orders and properly manage the delivery process.
However, the seller is only liable to a limited extent for situations arising from the courier company, force majeure, incorrect address information, customs procedures, or customer-induced delays.
17. Intellectual Property
Book texts, images, product descriptions, publisher name, brand elements, and designs on our website belong to their respective right holders.
These contents may not be copied, reproduced, distributed, or used for commercial purposes without permission.
18. Privacy
Customer information is processed within the framework of our Privacy Policy.
For more information on how personal data is processed, please refer to our “Privacy Policy” page.
19. Disputes
In disputes that may arise under these terms, a solution will first be sought through good-faith communication with the customer.
Where necessary, applicable Belgian and European Union consumer legislation will be considered.
20. Changes
Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları reserves the right to update these Distance Selling Terms and Conditions from time to time.
The current text will be valid from the date it is published on our website.
21. Contact
You can contact us regarding distance selling terms, orders, delivery, right of withdrawal, or return processes.
Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları
Email:
kosmopedagogie@gmail.com
Website:
kleinekosmos.com