Shipping and Delivery

As Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları, we strive to prepare and deliver your orders safely and carefully to your address.

Your orders are prepared after payment is completed and shipped as soon as possible. Care is taken during the packaging process to ensure our books arrive undamaged.

Order Preparation Time

Orders are generally prepared within 1–3 business days. During busy periods, campaign times, or for special print products, this period may be slightly longer.

Delivery Time

Delivery time may vary depending on the country of shipment and the working schedule of the courier company.

Deliveries within Belgium are usually completed within a few business days. For shipments to European countries, the delivery time may vary by country.

Shipping Fee

The shipping fee is calculated on the payment page based on the delivery address, number of items, and total package weight. You can view the shipping fee before completing your order.

Address Information

Please ensure that you enter your first name, last name, address, postal code, city, country, phone, and email information correctly when placing an order. The customer is responsible for delays caused by incomplete or incorrect address information.

Damaged or Missing Delivery

If your shipment arrives damaged or you notice missing items in your order, please contact us as soon as possible after delivery.

Including your order number and, if possible, a photo of the package/product in your message will speed up the process.

Contact

For any questions regarding shipping and delivery, you can contact us via our contact page.

Uitgeverij Kleine Kosmos – Küçük Kâinat Yayınları
Meaningful, educational, and value-oriented publications for children.